Shipping and Exchange

Last Updated: March 2026

While Jerusalem OTT primarily provides digital streaming services, we may occasionally offer physical products such as Bibles, books, or ministry merchandise. This policy governs those transactions.

1. Shipping Policy

We deliver physical goods across India and select international locations.

  • Orders are typically processed within 2-3 business days.
  • Standard shipping usually takes 5-7 business days within India.
  • Shipping costs are calculated at checkout based on location and weight.

2. Exchange Policy

We accept exchanges for physical products within 7 days of delivery under the following conditions:

  • The item was received in a damaged or defective state.
  • The item is unused and in its original packaging.
  • Proof of purchase is provided.

3. Digital Products

Please note that digital content (subscriptions, downloadable media) is not subject to shipping or physical exchange.

4. Return Shipping

For eligible exchanges, the customer may be responsible for return shipping costs unless the item was defective upon arrival.

5. Questions?

Company: JERUSALEM MEDIA BROADCASTING

Support Email: jerusalemmediabroadcasting@gmail.com